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Customer Service Ambassador

1 week ago

Cebu City, Central Visayas, Philippines KMC Solutions Full time

At KMC Solutions, we're dedicated to delivering exceptional customer experiences. As a Customer Service Ambassador, you'll play a critical role in representing our company and providing top-notch support to pharmacies, physicians, health plan sponsors, and their members.

Your key responsibilities will include:

  • Responding to customer inquiries in a prompt and professional manner
  • Resolving issues related to benefit information, claims adjudication, eligibility verification, prior authorization, and other pharmacy benefit management processes
  • Educating external customers about our roles and responsibilities, as well as MedImpact's services

To succeed in this role, you'll need:

  • Excellent English communication skills (both oral and written)
  • At least 1 year of call-handling experience in a BPO setting
  • Willingness to work the night shift (11 PM - 8 AM)
  • A passion for delivering exceptional customer experiences

We offer a range of benefits, including:

  • Health Insurance/HMO
  • Unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

Join our team and become an ambassador for excellence in customer service