Excellence Quality Assurance Professional

3 days ago


Makati City, National Capital Region, Philippines beBeeQuality Full time ₱350,000 - ₱500,000

Customer Experience Excellence is a key differentiator for our organization.

About the Role:
  • Responsible for ensuring high-quality customer interactions through proper recording, troubleshooting, and collaboration with cross-functional teams.
  • Evaluates call recordings and transcripts to identify areas for improvement, enforcing security protocols, and reporting findings for auditing purposes.
  • Conducts regular calibration sessions to maintain consistency in call evaluation across the QA team.
  • Provides accurate and timely feedback to support employee development during call reviews.

We prioritize confidentiality, accuracy, and consistency in all QA work outcomes.



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