Web Consultant

1 day ago

Mabalacat, Central Luzon, Philippines beBeeWebConsultant Full time ₱3,652,000 - ₱4,360,000

Job Summary

We are seeking a highly skilled Web Consultant to join our team. As a Web Consultant, you will be responsible for providing exceptional support to clients through various channels such as phone calls, emails, and chats.

You will handle client inquiries and requests in a timely manner, identify problems, and offer solutions and recommendations that will improve their websites. Additionally, you will possess great interpersonal communication skills to better convey client requests to our production team.

Key Responsibilities:

  • Assist clients through the website production process until their website is launched.
  • Act as a bridge between clients and the production team.
  • Ensure projects remain within scope.
  • Report progress of projects to clients on a regular basis.
  • Keep project timelines within approved schedules.
  • Make suggestions to clients on how to improve their online presence through industry best practices.
  • Design homepages, inner pages, and custom requests in collaboration with clients.
  • Come up with aesthetically pleasing, functional, and user-friendly designs.
  • Maintain excellent customer relationships.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and managers.
  • Coordinate with our office via phone and email.
  • Anticipate errors in projects prior to clients calling customer support or sales.
  • Successfully launch projects with little to no tweaks from Quality Assurance.
  • Proactively review websites for possible issues and revisions.
  • Constantly answer phone calls to support clients and provide quality customer service and web consultations.
  • Properly document customer requests and issues related to company products and services.
  • Identify customer needs and record them via case on our internal management system and handle them in a timely manner.
  • Utilize internal and external resources to provide resolution and/or suggestions to enhance clients' websites.
  • Set clients' expectations for turnaround time of services provided.
  • Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines.
  • Establish and maintain rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
Requirements
  • Good Communication Skills
  • Proactive
  • Team Player
  • Resourceful
  • Detail Oriented
  • Adaptive
  • Good Comprehension and Analytical Skills
  • Ability to work with minimal supervision
  • Background in Customer Support with at least 1 year experience servicing customers in the U.S./North America
  • Excellent written and oral communication skills with a neutral North American accent, including the ability to explain and present technical information
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently, and meet strict deadlines
  • Salesforce experience is a plus
  • Experience with website content management and any internet-related products, such as web hosting, email hosting, email configuration, and DNS host management is a strong plus
About Us

We are a company with 25 years of experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients worldwide: full web design, internet marketing, content creation, and app development.

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