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Compliance Operations Manager

1 week ago

Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

We prioritize employee well-being by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and make a positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Senior Compliance Manager Role Overview:

The Senior Compliance Manager oversees operational compliance, strategically plans, and leads regulatory compliance activities related to current and future state. This role involves monitoring policies and procedures, confirming mandatory training completion, and continuously monitoring laws, regulations, standards, and contractual requirements to ensure compliance. The role also actively participates in risk mitigation to identify potential issues and develop robust mitigation plans.

This position supports the Compliance Director in ensuring activities comply with government regulations, contractual commitments, ethical standards, and TaskUs policies and values.

  • Collaborate with multiple teams to establish, implement, and monitor compliance programs and activities per client and TaskUs requirements and applicable laws and regulations.
  • Organize, monitor, and create policies and procedures to support operational compliance and policy management.
  • Provide leadership for operational audits, review final client responses, and approve document release.
  • Maintain good working relationships with clients, auditors, department stakeholders, and internal team members.
  • Perform and complete audits to meet client, regulatory, and accreditation requirements, isolate potential risks or liabilities, and develop mitigation plans.
  • Assess timely contractual, financial, or legal implications of changing policies or practices that might lead to non-compliance.
  • Work with other departments to address non-compliance issues effectively and efficiently.
  • Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies.
  • Prepare compliance reports as needed.
  • Provide input to senior leadership and management teams on business operations relating to investment, risks, and policy development where necessary.
  • Perform other duties as assigned.

Required Qualifications:

  • Minimum of 3 years of experience in a regulatory compliance, accreditation role; at least two of those years focused on contractual compliance.
  • Minimum 5 years in a leadership position with direct responsibility for managing staff.
  • Strong knowledge and understanding of relevant legal and regulatory requirements, such as HIPAA, Waste, Fraud, and Abuse, FCA, PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, and Data Protection.
  • Excellent interpersonal and communication skills for effective cross-function collaboration.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Outstanding analytical skills and problem-solving abilities.
  • Ability to handle private, sensitive, and confidential information appropriately.
  • Solid research and interviewing skills.
  • Ability to manage multiple priorities within established deadlines.

How We Partner To Protect You:

We will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.