Customer Service Representative

4 weeks ago


Taguig, National Capital Region, Philippines Nezda Global Full time
Job Summary:

As a Service Delivery Expert at Nezda Global, you will be responsible for providing exceptional customer service to our clients. You will work in a dynamic and fast-paced environment, handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics and quality standards

Requirements:
- At least 2 years of college education
- 1 year of experience in a BPO financial service environment
- 6 months of experience in a BPO environment

Benefits:
- Retirement Plan
- OT and Night Differential Pay
- HMO Medical coverage with free dependents on first day of employment
- Life and accident insurance coverage
- Paid time-off and sick leave
- Pay-for-performance

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