IT Support Expert
2 days ago
We are a reputable accounting firm that has been serving businesses for over 25 years. Our team of experts provides trusted advice and solutions to help our clients succeed.
Our services go beyond traditional accounting, offering tax compliance & advisory, cash flow modeling & business analysis, succession planning, proactive solutions & ongoing strategic advice.
We pride ourselves on building strong relationships with our clients, understanding their unique needs, and providing clear solutions to help them navigate the complexities of business.
At LG Accounting Solutions, we value innovation, collaboration, and personal growth. If you're looking for a workplace where your skills will have a real impact, we'd love to hear from you.
Job DescriptionResponsibilities- Provide timely IT support to businesses and staff, resolving hardware and software issues effectively.
- Administer and manage Microsoft 365 and Teams environments, facilitating collaboration and document management within the organization.
- Ensure the cyber security, reliability, and efficiency of the firm's IT systems.
- Propose and implement automation solutions to streamline accounting and administrative processes.
- Provide training and technical support to staff on new systems and software updates.
- Assist with the integration and management of accounting software (e.g., Xero and its Integrations).
- Implementation of internal reporting systems.
- Structuring of MS Teams and Security.
- Experience with IT support delivery through remote support tools.
- Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Experience in IT support with expertise in troubleshooting hardware and software issues.
- Familiarity with accounting software is a plus.
- Proven skills in cybersecurity, including firewall management and ensuring IT system reliability.
- Strong knowledge and management experience with Microsoft 365 and Teams environments.
- Excellent problem-solving skills with the ability to work independently in remote settings.
- Effective communication skills to simplify technical concepts for non-technical users.
- 2+ years of experience in a Managed Services Provider (MSP) environment.
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