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Resilient Technology Expert

2 weeks ago

Manila, National Capital Region, Philippines DTCC Full time

About This Role

As a key member of our Client Connectivity Resiliency Team, you will be responsible for driving and executing technology risk management initiatives targeting client changes. If you're passionate about innovation and collaboration, this could be an excellent opportunity for you.

Responsibilities

  • Diligently collects and verifies client data for network connection setup and lifecycle changes.
  • Collaborates with cross-functional teams to configure network settings and authenticate clients.
  • Serves as a primary point of contact for client inquiries, resolving issues with minimal oversight.
  • Effectively manages client expectations within predefined timelines.
  • Maintains accurate records of client queries using case management tools and adheres to Salesforce guidelines.
  • Responds promptly to client inquiries via email and phone, prioritizing tasks as needed.
  • Participates in dedicated line migrations across various protocols and business segments.
  • Provides support on weekends and public holidays as required.
  • Aids junior team members in addressing client concerns.
  • Utilizes expertise to drive departmental projects and contribute to the development of innovative solutions.