Content Strategist

6 days ago


Quezon City, National Capital Region, Philippines Wipro Full time

Wipro is seeking a talented Content Strategist to join our team. As a Content Strategist, you will be responsible for creating and maintaining accurate and relevant knowledge content.

Key Responsibilities:
  • Create and update knowledge content at all levels, including self-service, support desk, and specialty content
  • Assist in updating and improving knowledge management processes to ensure they are efficient and effective
  • Prepare documentation for new or existing knowledge content to ensure it is easily accessible and understandable
  • Collaborate with other teams to create high-quality knowledge content that meets the needs of our customers

Required Qualifications:

  • Experience in knowledge management, customer service, and problem-solving
  • Excellent writing and communication skills, with the ability to understand and document technical information
  • Proven ability to work towards individual and team targets, with a track record of success in a fast-paced environment
  • Demonstrated successful time management and organizational skills, with experience working in a diverse team setting
  • AP or equivalent writing style knowledge, with experience creating and promoting self-service content

Preferred Qualifications:

  • ServiceNow knowledge experience, HTML code writing experience, and ITIL, KCS or equivalent KM certification
  • Superior written and oral communication skills, with experience in internal communications and content strategy

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and detail-oriented individual with a passion for creating high-quality content, we encourage you to apply for this exciting opportunity



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