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Customer Experience Associate

3 weeks ago

Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time
Role Summary:

We are seeking an experienced Water Service Technician to join our team at Australian Outsource Desk Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to customers through various channels, including phone, email, and chat. Your expertise in troubleshooting and resolving technical issues related to water services will be invaluable in ensuring our customers receive exceptional service.

**Responsibilities and Requirements:**
Diagnose and troubleshoot technical issues related to water services; Guide customers through step-by-step solutions and escalate complex issues when necessary; Maintain a deep understanding of company products, services, and troubleshooting procedures; Accurately document customer interactions, technical solutions, and system issues. Possess 2-3 years of experience as a TSR in a BPO or call center environment and excellent communication skills in English.