Healthcare Account Support Specialist

4 days ago


Quezon City, National Capital Region, Philippines Polaris Careers Full time

A healthcare account call center job at Polaris Careers involves providing exceptional customer service, processing payments, and offering detailed information about healthcare services.

Responsibilities
  • We answer incoming calls from patients and health providers to address their concerns and provide support.
  • Patient advocates assist individuals with tasks like scheduling appointments and arranging medication replenishment.
  • Ensuring accurate insurance details is a key aspect of our role.
  • We process payments for services rendered in a timely and efficient manner.
  • The team assists with billing procedures, ensuring seamless communication between parties.
  • Follow-up calls are made to ensure patient satisfaction and resolve any outstanding issues.
  • Calls are routed to the appropriate healthcare personnel to address specific needs.
  • We also handle outbound calls, such as appointment reminders or follow-ups, to maintain effective communication.
Key Skills
  • Exceptional customer service skills are essential for this role.
  • Empathy and professionalism are vital when interacting with patients and health providers.
  • The ability to resolve customer complaints in a fair and timely manner is crucial.
  • Multitasking and time management skills enable us to efficiently handle multiple calls and tasks.
  • The ability to learn and adapt to new software or systems is necessary for continuous improvement.
  • Sensitive data must be handled with care and confidentiality.
  • Collaboration and teamwork are essential for delivering excellent patient care.


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