Healthcare Associate Representative

3 days ago


Iloilo City, Western Visayas, Philippines Santaisabel Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Healthcare Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide Proactive Customer Service: Ensure customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries, and complaints.
  • Handle Inbound Calls: Use proactive customer service and call control techniques to handle inbound calls on the first call and resolve issues efficiently.
  • Create Exceptional Customer Experience: Utilize professional customer service techniques to personalize and focus on adding value to each customer interaction.
Requirements
  • Education: Must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Certifications: Fresh Grad / Entry Level specializing in Customer Service or equivalent.
  • Skill Set: Strong interpersonal techniques: positive, pleasant, respectful, and customer-focused. Good command of the English language, including excellent enunciation and grammar.


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