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Workforce Planning Specialist
2 weeks ago
MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Workforce Planning Specialist who will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing strategies to address them. The ideal candidate will be an effective communicator with strong analytical skills, proficiency in workforce management tools, and the ability to collaborate effectively across departments.
The successful candidate will analyze historical workforce data, including turnover rates, productivity metrics, and performance evaluations, to identify trends and patterns. They will assess current workforce capabilities, skills inventory, and demographic data to inform future workforce planning initiatives. Additionally, they will collaborate with departmental managers and stakeholders to forecast future staffing needs based on business objectives, growth projections, and industry trends.
Key Responsibilities
- Analyze historical workforce data to identify trends and patterns.
- Assess current workforce capabilities and skills inventory.
- Forecast future staffing needs based on business objectives and industry trends.
- Develop strategies to address talent gaps or surpluses.
Requirements
- Bachelor's degree in Operations Management or equivalent combination of training and experience.
- 2+ years experience in workforce planning or strategic HR planning.
- Strong analytical skills and proficiency in data analysis, statistical modeling, and forecasting techniques.
- Experience with workforce management software platforms.
About Us
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our team is dedicated to providing top-notch services and support to our clients.
