Customer Retention Specialist
6 days ago
Our team is seeking an experienced Customer Retention Specialist to join our fast-growing newspaper account.
This role involves answering customer inquiries regarding subscriptions, attending to billing concerns, and retaining subscriptions of customers. You will also be responsible for resolving billing disputes and working with customers to find mutually beneficial solutions.
We are looking for someone with a contagious personality, a desire to engage in meaningful conversation, and the ability to think critically and on their feet in the moment. If you have a passion for genuinely helping others and a strong customer service background, we want to hear from you.
Responsibilities:
- Answer customer inquiries regarding subscriptions
- Attend to billing concerns
- Retain subscriptions of customers
- Resolve billing disputes
Desired skills & qualifications:
- Must have at least 1 year of combined Customer Service and Sales/Upselling/Retention experience
- Previous experience with subscription service industry an advantage
- Flexible in handling both Customer Service Calls and Retention Calls
- English speaking skills close to native level, minimal to no accent
- Adherent to SOP and KPIs and must be able to multitask
- Must have a high degree of professional ethics, integrity and a team player
- Understanding of the Canadian consumers mentality is a plus
- Supports the mission of Truth & Tradition
- Strong customer service skills
- Energetic, fun and confident personality
- Willing to work full-time night shift
- Amenable to shifting schedules and work on weekends
- Willing to work on-site
Work Schedule: Night Shift
Benefits:
- Medical/Dental coverage (HMO) after 1 month + FREE HMO coverage for 1 dependent after 6 months
- Life insurance program
- Free weekly in-house massage
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
- Career development
- Service incentive leave program
- Annual salary increase based on performance
- Fun and family-like working environment
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
- Excellent office location in Cebu IT Park
-
Cebu City, Central Visayas, Philippines JobTarget Full timeJobTarget is seeking a Business Growth and Client Retention Specialist to join our team. In this role, you will be responsible for maintaining and growing relationships with existing clients, providing exceptional support to resolve issues, and identifying opportunities to upsell and secure new business. The ideal candidate will be customer-focused,...
-
Hiring for Retention Account
4 days ago
Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full timeWe are hiring for a Retention Account in Cebu, and we are looking for a highly motivated and results-driven individual to join our team. As a key member of our retention team, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.You will be working in a dynamic and fast-paced environment,...
-
Retention and Loyalty Specialist
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeKey Responsibilities:Onboarding and Implementation: Guide customers through the initial setup and integration of our product or service, ensuring a seamless transition and understanding of its capabilities.Relationship Management: Build and maintain strong, lasting relationships with customers by understanding their requirements and providing solutions to...
-
Retention Agent for a US Newspaper Account
6 days ago
Cebu City, Central Visayas, Philippines Retention Agent for a US Newspaper Account Full timeJoin our team of highly motivated and dedicated professionals as a Newpaper Account Representative.As a representative of our newspaper account, you will be responsible for interacting with customers, responding to their inquiries, and providing solutions to their concerns. Your ability to build trust and rapport with customers will be essential in achieving...
-
Client Retention Specialist
1 day ago
Angeles City, Central Luzon, Philippines Dempsy Resource Management Inc. Full time**Job Description**About Dempsy Resource Management Inc.We are seeking a highly skilled Client Retention Manager to join our team. As a Client Retention Manager, you will be responsible for managing client relationships and ensuring their satisfaction with our services.The ideal candidate will have experience in client retention, customer service, or...
-
Subscription Service Advocate
6 days ago
Cebu City, Central Visayas, Philippines Retention Agent for a US Newspaper Account Full timeAre you a results-driven individual with a passion for delivering exceptional customer experiences?Our company is seeking a skilled Retention Agent to join our team and support our newspaper account. As a key member of our organization, you will be responsible for interacting with customers, addressing their concerns, and building lasting relationships.Our...
-
Newspaper Account Representative
6 days ago
Cebu City, Central Visayas, Philippines Retention Agent for a US Newspaper Account Full timeSVC PH, Inc, an affiliate of Executive Boutique Call Center, is currently seeking Subscription Service Advocates to join our dynamic team.As a key member of our organization, you will play a vital role in supporting our newspaper account by engaging with customers, addressing their concerns, and building lasting relationships. Your expertise in customer...
-
Customer Retention Executive
5 days ago
Cebu City, Central Visayas, Philippines Rentokil Pest Control South Africa Full timeAbout the RoleWe are looking for a skilled and experienced Key Account Manager to join our team at Rentokil Initial. As a Key Account Manager, you will be responsible for managing key customer relationships, identifying business opportunities, and developing strategies to drive growth and revenue.Key ResponsibilitiesYour primary responsibilities will...
-
Customer Engagement Strategist
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeCustomer Engagement ManagerWe are seeking a highly skilled and motivated Customer Engagement Manager to join our team at Staff4Me. The ideal candidate will be responsible for developing and implementing effective customer engagement strategies, driving customer satisfaction, and increasing customer retention.Key Responsibilities:Develop and execute customer...
-
Customer Retention and Growth Expert
5 days ago
Angeles City, Central Luzon, Philippines My Own Staff Full timeJob SummaryWe're seeking an experienced Customer Retention and Growth Expert to join our team at My Own Staff. As a key member of our Customer Success department, you will be responsible for developing and executing strategies to retain and grow our customer base.In this role, you will:Build Strong RelationshipsDevelop Customized Success PlansAnalyze...
-
Customer Experience Director
2 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeJob OverviewWe are looking for a highly experienced Team Lead to oversee the customer experience and support services teams within Wipro. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through effective management and direction of your team.Your primary focus will be on producing high-quality KPI...
-
Staffing and Development Specialist
6 days ago
Cebu City, Central Visayas, Philippines Sheridan Group Full timeJob Description:This Staffing and Development Specialist role involves working closely with the management team to identify staffing needs, develop recruitment strategies, and implement effective retention programs. The selected candidate will also be responsible for conducting training sessions, creating performance improvement plans, and monitoring...
-
Customer Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full time**Job Overview:**Neksjob Philippines is seeking a highly skilled Customer Support Specialist to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences.As a Customer Support Specialist, you will be the face of our company, responding to customer inquiries and resolving issues in a timely and...
-
Customer Service Lead
5 days ago
Cebu City, Central Visayas, Philippines Trends Group, Inc. Full timeAbout the RoleWe are looking for a highly motivated CUSTOMER SERVICE LEAD to lead our customer success initiatives. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients.Key ResponsibilitiesAct as the primary point of contact for client concerns and needs.Develop and implement strategies to...
-
Client Retention Management
1 day ago
Angeles City, Central Luzon, Philippines Dempsy Resource Management Inc. Full timeRESPONISIBILITIES: MOA and MAF Processing Masterlist Management Client Communication CRM Front-End Support Renewals Monitoring Client Retention StrategyQUALIFICATIONS: Female 25-30 years old With pleasing personality, height is an advantage Bachelor's degree in Business, Marketing, Communications, or related field. Experience in...
-
Customer Acquisition Specialist
5 days ago
Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeHGS Offshore Staffing Solutions (HGS OSS) is seeking a highly motivated and results-driven Customer Acquisition Specialist to join our team.The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and the ability to thrive in a fast-paced environment.As a Customer Acquisition Specialist, you will be responsible for...
-
Customer Engagement Specialist
6 days ago
Cebu City, Central Visayas, Philippines Cyberbacker Careers Full timeCompany OverviewCyberbacker Careers is a leading organization in the industry, dedicated to providing exceptional services to our clients.Job DescriptionWe are seeking a highly motivated and skilled Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will be responsible for scheduling appointments with clients,...
-
Customer Support Specialist
6 days ago
Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full timeWe are currently seeking a highly motivated Customer Support Specialist to join our team at Staff Outsourcing Solutions. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to individuals seeking help with substance abuse and mental health services.Job Description:This role includes but is not limited to the...
-
Customer Experience Director
4 days ago
Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full timeThe ideal candidate will have a proven track record in driving customer satisfaction and delivering business results.About the JobYou will be joining our Customer Care Team as a Customer Experience Director.Key ResponsibilitiesLead, direct, and optimize your local customer care team to deliver exceptional customer experiences.Drive service improvement...
-
Remote Customer Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Description:We are seeking a customer support specialist to join our team in Cebu City. As a customer support specialist, you will be responsible for providing timely and effective support to our customers, addressing their concerns, and resolving issues in a professional manner.The ideal candidate will have a strong background in customer service,...