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Royal Caribbean Group Technical Support Expert

2 weeks ago

Manila, National Capital Region, Philippines Royal Caribbean Group Full time
Job Summary

Royal Caribbean Group is seeking a skilled Food and Beverage IT Analyst to join our Shipboard Applications Group. In this critical role, you will be responsible for providing technical support and maintenance for Food & Beverage applications.

Main Responsibilities:
  • Technical Support and Maintenance:
    • Provide timely and effective technical assistance to users.
    • Perform routine maintenance tasks to ensure optimal application performance.
  • Application Troubleshooting:
    • Identify and resolve application issues promptly to minimize downtime.
    • Analyze error logs and apply fixes as needed.
  • Team Collaboration:
    • Work closely with onboard and shore-side teams to gather requirements and implement enhancements.
    • Communicate effectively with stakeholders to ensure seamless collaboration.
    Qualifications and Education:
    • 2-4 years of prior Application Support experience.
    • Bachelor's degree in computer science or related technical discipline.
    • Strong analytical and problem-solving skills.
    • Effective communication and teamwork abilities.
    • Flexibility to adapt to changing priorities and deadlines.
    • Ability to work independently and as part of a team.
    • SQL database knowledge and report generation experience.
    • Understanding of network infrastructure and server management principles.