Mandarin Customer Support Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a highly skilled and motivated Mandarin Language Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our Mandarin-speaking customers, providing exceptional support via phone, email, and chat.

As a key member of our customer support team, you will be responsible for addressing a broad range of issues and requests related to our products, promptly and accurately responding to customer needs, and escalating issues to teammates and the engineering team as needed.

You will also have the opportunity to participate in initiatives that drive the growth of the company, such as assisting in training junior customer support representatives, product testing, and recommending new products to customers.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 1-3 years of experience as a Customer Support Specialist or similar CS role
  • Fluency in Mandarin and English, both verbal and written
  • Phone support experience
  • Experience using help desk software and remote support tools

Additionally, you must be willing to work following the US time zone and have a high-speed and stable primary and backup internet connection.

Benefits

As a valued member of our team, you can expect:

  • Permanently Remote Work Environment
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of experienced professionals
Others

At our company, we are committed to the full inclusion of all qualified individuals. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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