Customer Service Representative Opportunity

7 hours ago


Ayala Alabang, National Capital Region, Philippines Neksjob Full time
About Neksjob

We are a dynamic organization committed to delivering exceptional customer experiences.

Job Overview

The Customer Service Representative will be responsible for responding to customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities
  • Respond to customer calls, emails, and other communication channels in a timely and professional manner.
  • Analyze customer concerns and provide solutions or escalate issues to supervisors when necessary.
  • Communicate product information, features, and benefits to customers.
  • Meet or exceed performance targets and key performance indicators (KPIs).
Requirements
  • A high school diploma or equivalent is required. A higher level of education may be preferred.
  • No prior experience in the industry is necessary, but relevant skills and qualifications are essential.
  • Candidates with experience in customer-facing roles, although not directly related to BPO, may be considered.
  • The ideal candidate must be willing to work on-site at our location.
  • Excellent communication and interpersonal skills are necessary to interact effectively with customers and colleagues.
What We Offer
  • Paid training to ensure you have the skills and knowledge needed to excel in your role.
  • A competitive salary plus allowances that reflect your value to the team.


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