
Scheduling Operations Manager
2 days ago
Overview of the Role:
- The ideal candidate will be responsible for acting as the operational nerve center, owning the scheduling matrix and managing day-to-day logistics.
- They will serve as a vital communication hub between clients, caregivers, and office staff, ensuring continuity of care and maximizing caregiver utilization.
Key Responsibilities Include:
- Real-time client-caregiver scheduling to ensure optimal matches based on skill, location, and availability.
- Monitoring incoming care requests and coordinating responses within service level agreements.
- Maintaining scheduling software with updated client/caregiver details.
- Proactive communication with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
- Coordination with care managers and back-office teams for incident reporting and staff follow-ups.
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Scheduling Operations Manager
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