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Technical Project Manager

1 week ago

Makati City, National Capital Region, Philippines OpenText Full time

As a Technical Project Manager at OpenText, you will be responsible for leading the technical delivery of our Exstream product suite to customers worldwide. With complete ownership of technical administration and management, you will work in a challenging and rewarding environment to provide exceptional customer support.

You will join a growing team that provides world-class operational support, including hands-on troubleshooting and administration to various enterprise customers. Collaboration with cross-functional teams is essential to ensure Service Levels are met, and customer satisfaction is achieved.

The role offers a strong grasp of Customer Communications Management principles, with mandatory experience in Exstream platform administration and management. You will design and develop Exstream Templates, work on Cloud Native versions of Exstream or OpenText Notifications, and manage Exstream applications in Cloud Technologies like AWS, GCP, or Azure.

  • Exstream administration, maintenance activities, patch & upgrade of Exstream components
  • Incident & Problem Management, Change & Release Management
  • Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams

In addition to your technical expertise, you will represent OpenText professionally to customers, partners, and other personnel. As a technical SPOC, you will take ownership of technical delivery and provide SME guidance to the PSD-PH team.