IT Operations Engineer
7 days ago
A Network Operations professional is required to manage network connectivity and troubleshoot issues at CallTek.
Key responsibilities include:
- Monitoring system alerts and responding promptly
- Conducting remote troubleshooting to identify root causes or restore connectivity
- Managing tickets with ISPs and incident management teams for circuit-related issues or outages
- Coordinating with property and incident management teams to address power outages
- Providing guidance to property resources in resolving basic cabling or physical connectivity issues
- Assisting property resources in troubleshooting basic device configurations or failure conditions
- Collaborating with device manufacturers when equipment failure is suspected
- Overseeing the RMA process, from initiation to approval/rejection
- Providing remote support for RMA replacements once approved
- Scheduling internal resources for on-site dispatch as needed, based on warranty or subscription status
The ideal candidate will have:
- Understanding of TCP/IP, DNS, DHCP, and VPN
- Experience with WAN/LAN troubleshooting and network monitoring tools
- Skilled in diagnosing connectivity, hardware, and configuration issues
- Familiar with ISP and circuit-related troubleshooting
- Experience with routers, switches, firewalls, and wireless devices
- Knowledge of RMA processes and working with manufacturers
- Proficiency in ticketing systems (e.g., Salesforce)
- Ability to work with ISPs, vendors, and property teams effectively
- Clear communication with technical and non-technical stakeholders
- Basic knowledge of power systems (e.g., UPS, generators)
- Strong problem-solving, teamwork, and ability to prioritize tasks
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