Insurance Account Representative

4 days ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

About Us:

Nityo Infotech Services Philippines is a leading provider of IT-enabled services, committed to delivering exceptional solutions to our clients. Our team is dedicated to excellence and innovation in all aspects of our business.

Job Summary:

We are seeking highly motivated and customer-focused individuals to join our Contact Center team as Insurance Account Representatives. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service experience.

Key Responsibilities:

  • Handle customer calls, emails, and chats with professionalism and courtesy
  • Respond to customer inquiries and resolve issues efficiently and effectively
  • Provide product information and answer customer questions
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time

Requirements:

  • Bachelor's degree in any field
  • 1-2 years of relevant work experience in a call center environment
  • Excellent written and verbal communication skills
  • Knowledge of MS Office applications
  • Strong customer focus and adaptability to different personality types
  • Able to work in a multi-shift environment, including nights and holidays
  • Able to multitask, set priorities, and manage time effectively

What We Offer:

  • Competitive salary: up to PHP 19,000 (fresh graduates) and PHP 25,000 (experienced professionals)
  • Hybrid work arrangement (3 days onsite at Eastwood Libis, Quezon City)
  • Possible career growth opportunities within the company
  • A dynamic and supportive work environment

Note:

Please note that we are an equal opportunity employer and welcome applications from qualified candidates regardless of their background.



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