Dish Network Senior Agent Position

7 days ago


Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

Job Summary:

We are currently seeking a highly skilled and experienced Senior NOC Agent to join our team at Cloudstaff Philippines Inc. as a key member of our network operations team.

The ideal candidate will have a strong background in networking principles, protocols, and satellite communication systems, with proven experience in a related role.

Main Responsibilities:

  1. Monitor and analyze network performance, proactively identifying and addressing issues.
  2. Respond to alerts and incidents promptly, following established procedures and protocols.
  3. Collaborate with cross-functional teams to troubleshoot and resolve network-related problems.
  4. Provide real-time support to field technicians, assisting in diagnosing and resolving issues.
  5. Maintain accurate documentation of network configurations, incidents, and resolutions.

Requirements:

  1. 4+ years of experience in a related role.
  2. High school diploma or equivalent; additional education in a relevant field is a plus.
  3. Proven experience in a NOC or technical support role, preferably in managed Wi-Fi or satellite television services.
  4. Strong understanding of networking principles, protocols, and satellite communication systems.
  5. Experience with TV satellite equipment and tools is a BIG PLUS (e.g., Cignal TV, SkyCable, GSat, Dish Network).

About Us:

Cloudstaff Philippines Inc. is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.



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