Customer Service Team Lead

2 days ago


IT Park Cebu, Philippines RSD Human Resources Management Consultancy Full time

At RSD Human Resources Management Consultancy, we are seeking a skilled Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and providing guidance on best practices.

The ideal candidate will have 2-3 years of experience in a similar role, with a proven track record of success in managing teams and improving customer satisfaction. They will also possess excellent communication skills and the ability to work effectively in a fast-paced environment.

In addition to your technical skills and experience, you must have a strong understanding of GDS systems, including Sabre and Amadeus. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

  • Lead a team of customer service representatives and provide coaching and guidance to ensure they meet their performance targets
  • Develop and implement process improvements to enhance customer satisfaction and reduce operational costs
  • Work closely with other departments to ensure seamless communication and collaboration


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