
Chatting Specialist for Digital Growth
2 days ago
We are seeking a highly skilled Online Engagement Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services.
- Key Responsibilities:
- Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
- Uphold the highest standards of professionalism and confidentiality at all times.
Ideal Candidate Profile:
- The ideal candidate will have proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
- They should possess exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction are essential.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- A track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
Benefits:
- Fixed base rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
Why Join Us?
- Work remotely with flexible scheduling options.
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic, supportive team that values innovation and results.
- Access to ongoing training and professional development.
Seniority level: Associate
Employment type: Full-time
Job function: Marketing, Public Relations, and Writing/Editing
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Davao City, Davao, Philippines Orca Communications Full time $40,000 - $60,000 per yearOverviewWe are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate...
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