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IT Service Desk Professional

3 weeks ago

Cebu City, Central Visayas, Philippines AvePoint Public Sector Full time

We are seeking an experienced Technical Support Specialist to join our team at AvePoint Public Sector. As a key member of our Service Desk, you will be responsible for providing top-notch support to our clients and ensuring they receive the highest level of service.

Job Responsibilities
  • Manage and respond to client inquiries and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of Microsoft technologies and best practices
  • Stay up-to-date with industry trends and emerging technologies
  • Participate in on-call rotations and provide after-hours support as needed
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 4 years of experience in technical support or a related field
  • Proven track record of providing exceptional customer service
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment