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Technical Specialist

2 months ago

Mandaluyong City, National Capital Region, Philippines Rucs Konsult Corporation Full time
Key Performance Indicators (KPIs)

We are seeking a highly skilled Technical Staff member to join our team at Rucs Konsult Corporation. The ideal candidate will be responsible for achieving the following KPIs:

  • Cost per ticket: Minimize the cost associated with each ticket resolution.
  • Customer satisfaction: Ensure that customers are satisfied with the level of service provided.
  • First-contact resolution: Resolve customer issues on the first contact.
  • Technician utilization: Optimize the utilization of technical resources to ensure maximum efficiency.
  • First-level resolution: Resolve customer issues at the first level of support.
  • Timely to resolve: Ensure that customer issues are resolved in a timely manner.
  • Technician job satisfaction: Ensure that technical staff are satisfied with their job.
  • Balance score: Achieve a balance between the various KPIs.

The successful candidate will have excellent technical skills, strong communication skills, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.