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Retail Store Operations Manager

1 week ago

Davao City, Davao, Philippines Stores Specialists, Inc. Full time
Job Description

Duties and Responsibilities:

  1. Lead the overall operations of a retail branch, supervising cashiers, sales consultants, and other employees.
  2. Maintain store appearance and visual merchandising standards, ensuring promotions are accurate and aligned with company standards.
  3. Prepare daily, weekly, and monthly sales reports to track performance and identify areas for improvement.
  4. Recruit, train, and develop employees to enhance their skills and knowledge.
  5. Evaluate employee performance, providing constructive feedback and coaching to improve job satisfaction and productivity.
  6. Maintain inventory levels, ensuring stock is adequate to meet customer demands.
  7. Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.
  8. Drive sales growth by motivating and encouraging retail staff to achieve targets.
  9. Handle customer complaints, issues, and queries, striving to deliver exceptional service and ensure high customer satisfaction.
  10. Analyze buying trends, customer needs, and profits to propose innovative ideas to increase market share.
  11. Conduct personnel performance appraisals to assess training needs and build career paths.