Equipment Maintenance Technician
4 days ago
We are looking for a talented Equipment Maintenance Technician to join our team at Nityo Infotech. As a key member of our 24/7 support team, you will be responsible for monitoring and resolving refrigeration and HVAC alarms while providing top-notch support to our customers. You will also handle customer requests, inbound calls, and work order confirmations. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and has a keen eye for detail.
Key Responsibilities:
-- Monitor and diagnose refrigeration/HVAC alarms based on Service Level Agreements
-- Document alarm details and communicate with external customers via calls or emails
-- Perform graph analysis and provide sound troubleshooting decisions
-- Address inbound calls, service requests, and work order updates
What We Offer:
We offer a competitive salary package, a dynamic work environment, and opportunities for growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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