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IT Infrastructure Engineer

1 week ago

Cebu City, Central Visayas, Philippines Wipro Technologies Full time

We are looking for a talented IT Infrastructure Engineer to join our team at Wipro Technologies.

About the Job

The successful candidate will be responsible for providing technical support and assistance to our clients in the Philippines.

You will work closely with our domain teams located in India to ensure seamless delivery of services.

Your role will involve troubleshooting issues, conducting IT asset inventory verification, and maintaining compliance with our organization's security postures.

You will also be responsible for responding to email and chat communications from clients and updating them on the status of their queries or concerns.

About Wipro

Wipro Limited is a global technology services and consulting company that helps clients realize their boldest ambitions. We leverage our holistic portfolio of capabilities in consulting, design, engineering, and operations to deliver innovative solutions that address our clients' most complex digital transformation needs.

We have over 230,000 employees and business partners across 65 countries, delivering on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Responsibilities
  1. Assists end-users in the Tower whose requests are documented by a ticket raised in WiServe Portal.
  2. Provide hands and feet support of our domain teams located in India.
  3. Join Incident calls in the occurrence of account outages.
  4. Conducts IT Asset Inventory Verification.
  5. Replies or updates email and chat communications for queries or concerns raised by the businesses.