Onsite IT Support Professional

3 weeks ago


Quezon City, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

Job Title: Onsite Admin IT (L2 Support)

Location: Eastwood, Quezon City is a business hub and home to many multinational companies, making it an ideal location for professionals seeking a dynamic work environment.

Work Arrangement: ONSITE - We are looking for an onsite IT support professional who can work closely with our team to provide top-notch support to our clients.

Schedule: Graveyard shift - We offer a unique opportunity to work a graveyard shift, allowing you to enjoy a quiet and peaceful work environment.

Contract Duration: 1 year - We offer a 1-year contract for this position, providing stability and security for our professionals.

Salary Offer: Php35,000 - Php50,000 - We offer a competitive salary package for our professionals, ensuring they are fairly compensated for their skills and experience.

Responsibilities:

  • Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
  • Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
  • Provide Level 2 support for hardware and software issues.
  • Manage user accounts and permissions.
  • Assist with system installations and upgrades.
  • Collaborate with IT teams for incident resolution.

Qualifications:

  • 1 to 3 years of technical support experience or relevant experience.
  • Experience and familiarity with ticketing tools or service desk tools.
  • Knowledge of 0365, Active Directory and Exchange.
  • Good to excellent communication skills.
  • A degree in an IT-related field is a plus.
  • Willingness to work in Eastwood, Quezon City.
  • Available to work on a graveyard shift.
  • Open to a 12-month contract.


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