Onsite IT Support Professional
3 weeks ago
Job Title: Onsite Admin IT (L2 Support)
Location: Eastwood, Quezon City is a business hub and home to many multinational companies, making it an ideal location for professionals seeking a dynamic work environment.
Work Arrangement: ONSITE - We are looking for an onsite IT support professional who can work closely with our team to provide top-notch support to our clients.
Schedule: Graveyard shift - We offer a unique opportunity to work a graveyard shift, allowing you to enjoy a quiet and peaceful work environment.
Contract Duration: 1 year - We offer a 1-year contract for this position, providing stability and security for our professionals.
Salary Offer: Php35,000 - Php50,000 - We offer a competitive salary package for our professionals, ensuring they are fairly compensated for their skills and experience.
Responsibilities:
- Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
- Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
- Provide Level 2 support for hardware and software issues.
- Manage user accounts and permissions.
- Assist with system installations and upgrades.
- Collaborate with IT teams for incident resolution.
Qualifications:
- 1 to 3 years of technical support experience or relevant experience.
- Experience and familiarity with ticketing tools or service desk tools.
- Knowledge of 0365, Active Directory and Exchange.
- Good to excellent communication skills.
- A degree in an IT-related field is a plus.
- Willingness to work in Eastwood, Quezon City.
- Available to work on a graveyard shift.
- Open to a 12-month contract.
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