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Loan Servicing Expert

3 weeks ago

Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

At GBSS, we value our customers and strive to deliver exceptional service. As a Loan Servicing Expert, you will be the face of our company, providing timely and effective support to our customers.

Responsibilities:
  1. Respond to customer inquiries and concerns in a professional and courteous manner.
  2. Process loan settlements, payments, and variations in accordance with established procedures.
  3. Work closely with internal teams to resolve complex issues and improve customer satisfaction.
  4. Stay up-to-date with industry developments and best practices in loan servicing.
  5. Collaborate with colleagues to identify and implement process improvements.

Your Qualifications:

  1. Proven experience in loan servicing or a related field.
  2. Excellent communication and problem-solving skills.
  3. Ability to work accurately and efficiently in a fast-paced environment.
  4. Proficiency with Microsoft Office and CRM systems.
  5. A passion for delivering exceptional customer service.
Why Join Us?
  1. Competitive compensation package.
  2. Opportunities for career growth and development.
  3. Collaborative and dynamic work environment.
  4. Recognition and rewards for outstanding performance.
  5. Professional training and support.