Amazon Support Team Member
7 days ago
As an Account Health Support Specialist at Amazon, you will play a key role in shaping the way third-party Sellers work with us. Our team is dedicated to providing world-class support to our Sellers, and we're looking for a talented individual to join our ranks.
Job DescriptionAs an AHS Specialist, you will be responsible for:
- Communicating with Sellers: Engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals.
- Escalating Issues: Identify and escalate Sellers' issues as needed, while maintaining a positive and professional demeanor.
- Contribution to Team Environment: Contribute to a collaborative team culture, proactively aiding team members with difficult contacts as needed.
- Meeting Performance Metrics: Achieve high performance metrics, including quality, productivity, first contact resolution, and attendance standards.
To succeed in this role, you will need:
- 12 months of customer service experience in a BPO industry setting.
- Business-proficient fluency in reading, writing, and verbal English.
- Flexibility to work various shifts, including weekends and peak periods.
- Ability to compose grammatically correct, concise, and accurate written and verbal responses.
- Strong soft skills, with the ability to effectively communicate for win-win solutions.
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