Amazon Support Team Member

7 days ago


Manila, National Capital Region, Philippines Amazon Full time

As an Account Health Support Specialist at Amazon, you will play a key role in shaping the way third-party Sellers work with us. Our team is dedicated to providing world-class support to our Sellers, and we're looking for a talented individual to join our ranks.

Job Description

As an AHS Specialist, you will be responsible for:

  1. Communicating with Sellers: Engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals.
  2. Escalating Issues: Identify and escalate Sellers' issues as needed, while maintaining a positive and professional demeanor.
  3. Contribution to Team Environment: Contribute to a collaborative team culture, proactively aiding team members with difficult contacts as needed.
  4. Meeting Performance Metrics: Achieve high performance metrics, including quality, productivity, first contact resolution, and attendance standards.
Requirements

To succeed in this role, you will need:

  • 12 months of customer service experience in a BPO industry setting.
  • Business-proficient fluency in reading, writing, and verbal English.
  • Flexibility to work various shifts, including weekends and peak periods.
  • Ability to compose grammatically correct, concise, and accurate written and verbal responses.
  • Strong soft skills, with the ability to effectively communicate for win-win solutions.


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