Director of Strategic Operations

1 day ago

Makati City, National Capital Region, Philippines beBeeTransformation Full time $100,000 - $125,000
Business Transformation Leader

We are seeking a skilled Business Transformation Leader to spearhead our organization's strategic initiatives.

The ideal candidate will have a strong background in process optimization, with experience leading large-scale transformation projects and implementing AI-driven solutions. They will work closely with cross-functional teams to develop and implement strategic plans, ensuring alignment with business objectives and driving measurable outcomes.

Key Responsibilities:

  • Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global operations.
  • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, utilization, SLA adherence, and CX metrics.
  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
  • Partner with data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO/KPO/Shared Services, with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.

Preferred Traits:

  • Strategic thinker with a bias for action and problem-solving mindset.
  • Strong leadership presence with ability to influence stakeholders.
  • Excellent communication and storytelling skills, especially in presenting data-backed recommendations.

How We Partner To Protect You: We do not solicit money from you during your application process nor require any form of payment in order to proceed with your application.

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