Remote IT Support Engineer

2 weeks ago


Davao City, Davao, Philippines Trends Group Inc. Full time
Trends Group, Inc. is a growing company that requires a Remote IT Support Engineer to join our team. As a Remote IT Support Engineer, you will provide technical assistance to our clients via phone, email, or remote desktop access. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work independently.

The successful candidate will troubleshoot and resolve hardware, software, and connectivity issues remotely. They will also maintain accurate and up-to-date records of support requests, resolutions, and technical procedures. Additionally, they will collaborate with internal teams to ensure client service level agreements (SLAs) are met consistently.

Responsibilities:
- Provide technical support to clients via phone, email, or remote desktop access
- Troubleshoot and resolve hardware, software, and connectivity issues remotely
- Maintain accurate records of support requests and resolutions
- Collaborate with internal teams to ensure client SLAs are met

Requirements:
- Bachelor's degree in information technology, ECE, Computer Science, or a related field
- 1-2 years of experience in an onsite technical support role
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team

Benefits:
- Flexible working hours
- Remote work arrangement
- Competitive salary and benefits package

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