Remote IT Support Engineer
2 weeks ago
The successful candidate will troubleshoot and resolve hardware, software, and connectivity issues remotely. They will also maintain accurate and up-to-date records of support requests, resolutions, and technical procedures. Additionally, they will collaborate with internal teams to ensure client service level agreements (SLAs) are met consistently.
Responsibilities:
- Provide technical support to clients via phone, email, or remote desktop access
- Troubleshoot and resolve hardware, software, and connectivity issues remotely
- Maintain accurate records of support requests and resolutions
- Collaborate with internal teams to ensure client SLAs are met
Requirements:
- Bachelor's degree in information technology, ECE, Computer Science, or a related field
- 1-2 years of experience in an onsite technical support role
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
Benefits:
- Flexible working hours
- Remote work arrangement
- Competitive salary and benefits package
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