Cybersecurity Operations Specialist

19 hours ago


Makati City, National Capital Region, Philippines Asia People Works Full time
Job Summary

The Cybersecurity Operations Specialist will provide critical support to the Asia People Works Technical Security operations center, ensuring the seamless operation of security systems and protocols. The successful candidate will be responsible for answering phone calls from Asia People Works retail branch personnel regarding PIN access or from technicians working on retail video camera service tickets. This role requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.

Key Responsibilities
  • Supports the Asia People Works Technical Security operations center for NAMR
  • Answers phone calls from Asia People Works retail branch personnel regarding PIN access or from technicians working on retail video camera service tickets
  • NAMR Alarm Monitoring
  • Data / Fault Reporting
  • System troubleshooting
  • Testing & Commissioning
  • Security system support (Access/CCTV/etc)
  • Email / Hotline management

Contracted Work:

The Cybersecurity Operations Specialist will perform the following contracted work:
  • Provides first line triage and assistance for either PIN access or retail video calls into the Alarm Monitoring Center, and resolve/route issues as required
  • Will actively manage and/or investigate all PIN or retail video related incidents across the Americas region
  • Personnel are required to take ownership of PIN or retail video related emails, PIN or retail video queues and provide proactive management to resolve
  • Personnel are required for video review of key sites to do targeted reviews to ensure guards are showing up for their shifts in branch vestibules
  • Deployed onsite as per rostered or/and stand-by rostered
  • 24/7 monitoring of alarms and incidents within NAMR region
  • 24/7 hotline management and email oversight
  • Ensure prompt escalation by AMC
  • Effective utilization of security resources (access control and CCTV system) to respond to incidents
  • Preparation and dissemination of information by utilising the appropriate reporting tools


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