Threat Response Professional

2 weeks ago


Makati City, National Capital Region, Philippines beBeeSecurity Full time ₱40,000
Job Title: Threat Response Coordinator

This position offers a unique blend of security and customer service expertise.

We seek experienced individuals with backgrounds in monitoring, loss prevention, emergency dispatch, or alarm call centers to join our team.

Candidates will gain an understanding of surveillance monitoring, including calling emergency services when necessary.

The role involves specialized training tailored to our unique brand of security.

Key Responsibilities:

  • Utilize in-house technology to review live events and determine appropriate actions.
  • Monitor homes via cameras and intervene to warn off trespassers and potential thieves when necessary.
  • Review events triggered by our AI security systems on customer properties, and respond by communicating with suspects, contacting emergency services, or both.
  • Provide internal feedback to improve customer experience, identify priority issues, and help develop better processes.
  • Collaborate with customer service and engineering teams to refine our security system.

Qualifications:

  • Graduated from a 4-year college program
  • Strong communication skills
  • Preferably at least one year of experience in security, law enforcement, emergency dispatch, or surveillance
  • Passion for technology; proficient in relevant computer applications
  • Typing speed of at least 35 WPM
  • Ability to communicate clearly and calmly in stressful situations
  • Comfortable using voice communication confidently and courteously
  • Curious and proactive in investigating situations
  • Flexible to work various shifts and overtime as needed

We are committed to providing a positive work environment that values diversity and promotes inclusion.

Genfinity is an Equal Opportunity Employer. We believe in each person's potential and are committed to helping you achieve yours.

All information will be kept confidential in accordance with EEO guidelines.

We value your privacy and data protection.

Earn competitive compensation and enjoy a supportive work culture.



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