Multilingual Customer Service Specialist

7 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $19,200 - $22,400
Job Summary

This Bilingual French/English Lead Gen & Admin Assistant role is responsible for managing inbound and outbound calls, assisting in lead generation, providing customer support and utilizing various tools to ensure smooth operations.


Key Responsibilities:
  • Manage a high volume of customer calls with a focus on building long-term relationships and ensuring client satisfaction.
  • Assist in generating new leads through consultation booking and follow-up activities.
  • Provide exceptional customer service via phone, email or other communication channels.
  • Utilize key software tools such as CRM systems, comm hubs and phone systems to streamline processes.
  • Collaborate closely with team members to achieve sales targets and enhance the overall customer experience.
  • Identify opportunities for upselling relevant services that meet customer needs.
  • Ensure accurate data entry and maintain up-to-date records in our system.
  • Leave detailed notes in client files for every interaction.

Required Skills:
  • Fluent English and French language skills.
  • Strong written and verbal communication skills in English.
  • Proficiency in Microsoft Office and CRM systems.
  • General computer skills and familiarity with customer service platforms.

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