Career Opportunity
2 days ago
About this role:
">- Our organization is seeking a Treatment Planning Specialist to join our team.
As a key member of our dental support staff, the Treatment Planning Specialist will play a pivotal role in ensuring seamless patient care and coordination.
">This remote position requires exceptional organizational skills, clear communication, and a patient-focused approach to manage treatment plans and provide administrative support.
">Key Responsibilities:">Treatment Coordination">- Schedule and coordinate treatment appointments and follow-up visits, optimizing the use of office resources.
- Clearly communicate treatment details to patients, addressing any questions or concerns.
- Serve as the main point of contact for patients regarding their treatment plans and procedures.
- Provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.
- Address patient inquiries and concerns promptly and professionally through phone, email, or online chat.
- Manage and update patient appointment schedules, ensuring timely and efficient treatment progression.
- Confirm appointments and assist with rescheduling or cancellations as needed.
- Coordinate with dental professionals to ensure smooth workflow and availability.
- Maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems.
- Ensure compliance with patient privacy regulations and maintain confidentiality of patient information.
- Verify patient insurance coverage, benefits, and pre-authorizations for treatments.
- Assist patients with understanding their financial obligations
- Work with billing departments to ensure accurate and timely processing of insurance claims and patient payments.
Maintain professionalism and empathy in all patient interactions, demonstrating excellent communication skills and a patient-centric approach.
">Collaborate with dental office staff and management remotely to ensure seamless workflow and exceptional patient care.
">Stay informed about industry regulations, insurance policies, and virtual office procedures through ongoing training and professional development opportunities.
">Adapt to new technologies, software tools, and virtual communication platforms to enhance efficiency and effectiveness in a remote work environment
"],-
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