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Strategic Business Growth Manager
2 weeks ago
Skyline Live Support seeks a Strategic Business Growth Manager to lead our customer support services into new markets and drive sustainable business growth through the optimization of service delivery. This role requires a deep understanding of business growth and service optimization, specifically within the Customer Support industry.
The ideal candidate will have experience in expanding customer support services, enhancing customer acquisition and retention through excellent support, and collaborating with sales and marketing to promote these services as a competitive advantage.
- Key Responsibilities:
- - Develop and implement strategies to expand customer support services into new markets.
- - Collaborate with sales and marketing to promote customer support services as a competitive advantage.
- - Analyze support workflows and performance metrics to identify inefficiencies and implement solutions to streamline processes and reduce resolution times.
Required Skills and Qualifications:
- Knowledge in business growth and service optimization
- Experience in expanding customer support services
- Collaboration skills with sales and marketing teams
- Ability to analyze support workflows and performance metrics
