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Field Operations Manager

2 weeks ago

Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Technical Service Director to lead our field operations team. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of success in technical services.

Key Responsibilities
  • Lead a team of field technicians to ensure high-quality installations, repairs, and maintenance work is completed efficiently.
  • Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues promptly.
  • Schedule and assign tasks to team members to optimize coverage and productivity.
  • Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
  • Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
Requirements
  • A graduate of any 4-year course, preferably related to IT, computer engineering, electronics, or other relevant fields.
  • At least 1 year of experience in a team leader/supervisory role in a technical services setting.
  • Strong customer service background with a focus on delivering exceptional results.
  • Results-oriented with data insights, effective communication, and interpersonal skills.