Business Process Optimization Expert
7 days ago
We believe that every employee deserves to feel valued, respected, and supported in their career journey.
At Mass Markets, we offer a competitive compensation package, generous benefits, and opportunities for career growth and professional development.
Our team is passionate about delivering exceptional experiences and driving optimal performance, and we're looking for talented individuals who share our vision and values.
If you're motivated, driven, and committed to excellence, we encourage you to apply for this exciting opportunity.
Requirements- Must be 18 years of age or older.
- High school diploma or equivalent.
- Experience with data-entry utilizing a computer.
- The ability to read and speak English fluently.
- Have a wired, high-speed internet connection (Download speed of 20Mbps+).
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words a minute).
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow-up on customer issues.
- An aptitude for conflict resolution, problem-solving, and negotiation.
- Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus.
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- Excellent interpersonal skills and the ability to build relationships with your team and customers.
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
- State or Federal work experience.
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