Digital Research Associate

2 days ago

Angeles City, Central Luzon, Philippines beBeeInterviewer Full time $8,000
Job Opportunity

M3 is a global leader in digital solutions for healthcare. We work with sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services.

We have grown by over 20% year-on-year for the past 15 years, achieving revenue of over 1 billion dollars annually.

We provide comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

We manage thousands of online interviews in a year and have developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well.

Job Description:

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

  • Be a point of contact for technical platform issues for both internal and external users
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Facilitate start of scheduled interviews and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes
  • Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications:

Education and Training Required:

  • Bachelor's degree or equivalent work experience preferred.
  • Multilingual in at least one language: French, German, Italian, Spanish, Portuguese, Chinese.

Minimum Experience:

  • Experience supporting customers with qualitative online platforms preferred.
  • Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
  • Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

  • Must have the ability to work in a team environment.
  • Exceptional written and verbal communication skills.
  • Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
  • Able to communicate technical steps in a friendly and simplistic manner - both verbal and written.
  • Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
  • A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information:

Operating hours between 03:00 - 20:00 EST.

#LI-LC1
#LI-Remote

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