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Performance Development Coach

2 weeks ago

Taguig, National Capital Region, Philippines Trip Group Full time

Trip.com Group is a leading online travel agency seeking a highly motivated and experienced professional to join its team in the Philippines.

The successful candidate will be responsible for designing and delivering training programs that improve customer service skills in the PH customer service center.

About the Job:

This role requires creativity, leadership, and collaboration skills to design engaging training programs. The ideal candidate will have a strong background in training and development, with a focus on improving customer satisfaction.

Key Accountabilities:

  • Design and deliver comprehensive training programs to meet customer service requirements.
  • Manage trainers and coaches to ensure seamless training delivery.
  • Collaborate with cross-functional teams to identify training needs and opportunities.

Qualifications:

  • Bachelor's degree in Management, Communications, or a relevant field.
  • Minimum 3 years' experience in customer care center training management.
  • Excellent verbal and written English communication skills.