Audio Visual Specialist

1 week ago


Manila, National Capital Region, Philippines Stefanini Philippines, Inc. Full time
About the Role

We are seeking a highly skilled AV Technician to join our team at Stefanini Philippines, Inc. As an AV Technician, you will be responsible for installing, configuring, and troubleshooting audio-visual equipment in client environments.

Key Responsibilities:

  • Install and configure audio-visual equipment, including codecs, wireless sharing devices, room schedulers, flat panels, and power distribution units.
  • Respond to auto-generated Remedy tickets for alerts and notifications.
  • Coordinate with Desk Side Support, Level 2 AV Support, and Level 3 AV Engineering Support teams for challenges or issues with provisioning/testing of equipment.
  • Develop and maintain an escalation matrix for tickets that need to be routed from the AV Provisioning support team to the proper L2 and L3 support teams.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field (preferred)
  • At least 1-3 years of experience in AV technology, IT support, or a related field
  • Proficiency in setting up, configuring, and troubleshooting AV equipment (projectors, video conferencing systems, microphones, speakers, etc.)
  • Knowledge of AV over IP, video conferencing platforms (Zoom, Microsoft Teams, WebEx, etc.), and streaming technologies
  • Experience with control systems (Crestron, Extron, AMX) is a plus
  • Basic understanding of networking (IP addressing, bandwidth requirements for AV, etc.)
  • Familiarity with IT hardware, cabling, and signal flow for AV systems
  • Ability to diagnose and resolve AV-related software and hardware issues
  • Excellent communication and customer service skills
  • Willingness to work flexible hours, including weekends or after-hours support if needed
  • Must be willing to do a full onsite work


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