Audio Visual Specialist
1 week ago
We are seeking a highly skilled AV Technician to join our team at Stefanini Philippines, Inc. As an AV Technician, you will be responsible for installing, configuring, and troubleshooting audio-visual equipment in client environments.
Key Responsibilities:
- Install and configure audio-visual equipment, including codecs, wireless sharing devices, room schedulers, flat panels, and power distribution units.
- Respond to auto-generated Remedy tickets for alerts and notifications.
- Coordinate with Desk Side Support, Level 2 AV Support, and Level 3 AV Engineering Support teams for challenges or issues with provisioning/testing of equipment.
- Develop and maintain an escalation matrix for tickets that need to be routed from the AV Provisioning support team to the proper L2 and L3 support teams.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field (preferred)
- At least 1-3 years of experience in AV technology, IT support, or a related field
- Proficiency in setting up, configuring, and troubleshooting AV equipment (projectors, video conferencing systems, microphones, speakers, etc.)
- Knowledge of AV over IP, video conferencing platforms (Zoom, Microsoft Teams, WebEx, etc.), and streaming technologies
- Experience with control systems (Crestron, Extron, AMX) is a plus
- Basic understanding of networking (IP addressing, bandwidth requirements for AV, etc.)
- Familiarity with IT hardware, cabling, and signal flow for AV systems
- Ability to diagnose and resolve AV-related software and hardware issues
- Excellent communication and customer service skills
- Willingness to work flexible hours, including weekends or after-hours support if needed
- Must be willing to do a full onsite work
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