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Healthcare Operations Excellence Lead

2 weeks ago

Paranaque City, Calabarzon, Philippines Maxicare Full time

About the Role

We are seeking an experienced Clinical Services Leadership candidate to lead and inspire our dynamic team of clinic staff. The ideal candidate will possess a strong background in leadership, with experience in managing dynamic teams and implementing process improvements.

Job Overview

The successful candidate will be responsible for developing and implementing strategic initiatives to optimize clinic operations, as well as spearheading the integration of efficient processes to enhance overall clinic performance. They will also be responsible for leading and inspiring a diverse team of clinic staff, fostering a culture of collaboration and professional growth.

Key Responsibilities:

  • Leadership and Team Development:
    • Lead and inspire a diverse team of clinic staff, fostering a culture of collaboration and professional growth.
    • Address personnel matters with empathy and tact, ensuring a positive and supportive work environment.
  • Operational Efficiency:
    • Develop and implement process improvements to enhance overall clinic efficiency.
    • Collaborate with cross-functional teams to drive continuous improvement in operational processes.
  • Customer Experience:
    • Instill a patient-centered approach across all clinic operations, ensuring a seamless and positive experience for every patient.
    • Collaborate closely with the team to address patient concerns and continuously elevate service quality.

Qualifications:

  • Graduate of any 4-year course
  • Proven leadership experience in any service-related operations
  • Demonstrated success in driving process improvement and achieving operational excellence
  • Exceptional interpersonal and people-handling skills
  • Strategic thinker with a vision for enhancing clinic operations
  • Strong verbal and written communication skills
  • Ability to convey complex information clearly and professionally