Software Support Specialist II

2 weeks ago


Quezon City, National Capital Region, Philippines SupportNinja Full time
Software Support Specialist II

We are seeking an experienced Software Support Specialist II to join our team in providing advanced technical support to customers.

This role requires a minimum of 2 years of enterprise software support experience, demonstrated ability to troubleshoot complex technical issues, and a basic understanding of API functionality and troubleshooting.

You will be working with various SaaS technologies, including authentication systems, reporting, analytics, and data flow across multiple platforms.

In addition to your technical expertise, you will need to have excellent communication skills, both verbal and written, and the ability to work with comprehensive troubleshooting guides and documented procedures.

We offer a competitive compensation package, adherence to government-mandated benefits, retirement savings program, life insurance, paid time off, and opportunities for skills training and personal development.



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