Digital Client Support Specialist
1 week ago
Job Description:
This role will serve as the initial point of contact for client communications, providing timely responses to their inquiries and escalating concerns or issues as necessary.
The Account Coordinator will be responsible for the day-to-day execution of client service plans, under the guidance, leadership, and direction of the account team.
- Assist the client services team with daily communication with clients and vendors by checking emails, managing media plans, and managing reporting.
- Take notes for each client or vendor call, adding notes into Gainsight and assigning/completing follow-up tasks as appropriate.
- Track all vendor allocations, reallocations, unallocated funds, and other critical information as assigned by the Account Director or Director of Client Services.
- Create tickets for client issues, and project manage tickets to ensure that they are being addressed/resolved.
- Support the Account Manager to review invoices before the invoices are sent to clients for billing.
- Partner with members of the client finance team to manage client budgets, including support of the sales order/SOWBA, and PO processes.
- Perform budget management and end-of-month budget confirmation with clients.
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