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Technical Operations Assistant

2 weeks ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

About the Role

Cognizant Technology Solutions Philippines Inc. seeks an experienced Technical Operations Assistant to join our team. This individual will play a vital role in maintaining the stability and performance of our software systems.

The successful candidate will possess excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. They will be responsible for monitoring and resolving technical issues, documenting processes and procedures, and collaborating with internal teams to ensure seamless operations.

Responsibilities

  • Troubleshoot technical issues proactively and reactively
  • Assist with user account management, onboarding, and access permissions
  • Conduct security audits and maintain accurate system records
  • Support internal teams during high-impact events and incidents

Requirements

  1. Bachelor's Degree in Computer Science or related field
  2. 2+ years' experience in technical support or helpdesk handling; CRM tool management
  3. Strong analytical and problem-solving skills
  4. Excellent communication and interpersonal skills