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Operations Director

2 weeks ago

Antipolo City, Calabarzon, Philippines TaskUs Full time

About TaskUs:

TaskUs is a pioneering provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to empower our clients to represent, protect, and grow their brands through innovative solutions.

We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

Our focus on constant innovation, exploring new technologies, and mastering consistency in an ever-changing world sets us apart from traditional Business Processing Outsourcing (BPO) providers.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Description:

You will serve as a strategic leader responsible for aligning and leading the Operations team to flawless delivery globally. A transformative change-agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices and lessons learned are flowing from region to region to drive shared success.

You will love working closely with people and building solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You're self-motivated and career-driven. You're passionate about making the world a better place. You like being held accountable for your own results.

Responsibilities:

  • Offer solutions utilizing persuasive win themes and effective project management strategies.
  • Develop a deep understanding of the TaskUs portfolio of Services and Solutions.
  • Partner consistently with Client Services and Operations personnel as one team in front.
  • Support quarterly business reviews with thought leadership and present growth opportunities in this forum.
  • Establish goals, analyzing growth and providing accurate/complete submission of required progress reports, forecast and status of opportunities within operations.
  • Able to set up global strategy and ops model yet quick to adjust depending on business and frontline needs.
  • Work closely with Client services teams to interface with clients to be global face of operations.
  • Able to effectively lead global teams without being direct line manager of global site ops leaders.
  • Champion frontline-first operations and bring together a 'global village' approach to global operations.
  • Can architect global operations to deliver minimal surprises from a tactical and operational level.
  • Ridiculously good track record and ability to come up with both tested-and-proven and outside-the-box solutions for global teams.

Requirements:

  • 10+ years of operations management experience.
  • Experience in BPO, with managing multi-sites and client relations prior experience as an advantage.
  • Strong communication skills; client communication is an asset.
  • Exceptional presentation acumen and experience.
  • A passion for revolutionary technology solutions.
  • Energetic and self-motivated.
  • Able to work both independently and on a team.
  • Required: because this is a global role, this person must be able to travel 50-75%.
  • Previous experience of leading content moderation, social media teams as an advantage.