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Quality Assurance Lead

2 weeks ago

Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

Job Title: Quality Assurance Lead

About ADDFORCE Human Resources Solutions:

We are a leading human resources solutions company dedicated to helping businesses find the best talent.

Salary and Benefits:

This role offers a competitive salary package that includes benefits such as health insurance, retirement plan, and paid time off.

About the Job:

We are seeking a highly experienced Quality Assurance Lead to join our team. The successful candidate will have at least 2-3 years of experience as a Quality Analyst Supervisor and possess excellent communication and leadership skills.

Key Responsibilities:

- Scrubbing and deep dive analysis for CSAT/DSAT
- CSAT/NPS Management
- Training delivery
- Blended account management
- Sales account management

Requirements:

- Bachelor's degree in any field
- At least 2-3 years of experience as a Quality Analyst Supervisor
- Excellent communication and leadership skills
- Strong analytical and problem-solving skills