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Global Quality Director

1 week ago

Quezon City, National Capital Region, Philippines Humanly (humanly) Full time
About Humanly

We are Humanly, a provider of innovative digital services and customer experience solutions. Our mission is to ensure a world-class support experience for our community. We operate in a cloud-based infrastructure, serving fast-growing technology companies across various sectors.

As a Global Quality Director at Humanly, you will be responsible for developing and executing quality assurance strategies that drive effortless customer experiences. You will lead process improvement initiatives to reduce pain points, friction, and repeat calls from customers.

Your Key Responsibilities:

  • Develop and execute quality assurance strategies to drive effortless customer experiences.
  • Lead process improvement initiatives to reduce pain points, friction, and repeat calls from customers.
  • Analyze data to identify trends and opportunities for growth.
  • Maintain accurate records and reports of quality metrics and KPIs.

Requirements:

  • Master's Degree or Bachelor's Degree in Business Administration or related field.
  • Minimum of 10-15 years of experience in Process Excellence/CI with management ability.
  • Lean Six Sigma Green Belt certification preferred.
  • Critical thinking and problem-solving skills.